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Help Center – Everything You Need to Know Before Your Visit

Any Questions?
Maybe You’ll Find Your Answer Here!

Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

Is this the venue’s official website?

No. This website offers official tickets to the venue. It is not, however, the venue’s official website.

What payment methods are accepted?

We accept all major credit and debit cards, as well as Google Pay and Apple Pay. Simply enter your details at checkout, and you’re good to go.

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

About MAK Vienna

What is MAK Vienna known for?

MAK – Austrian Museum of Applied Arts is known for its focus on applied arts, design, and architecture, with collections ranging from historic decorative arts to contemporary design and urban studies.

Where is MAK Vienna located?

The museum is located on the Ringstraße in central Vienna, at Stubenring 5, making it easy to reach by public transport or on foot from the historic center.

How long does a visit to MAK usually take?

Most visitors spend around 1.5 to 2 hours, depending on interest in the permanent collections and temporary exhibitions.

Do I need to book tickets in advance?

Booking tickets in advance is recommended, especially during weekends and peak travel seasons, to ensure smooth entry and better planning.

Is MAK Vienna suitable for first-time visitors to Vienna?

Yes. Its central location, clear exhibition layout, and mix of historical and modern design make it an easy and rewarding stop for first-time visitors.

Are there temporary exhibitions at MAK?

Yes. In addition to its permanent collections, the museum hosts rotating exhibitions that explore contemporary design, architecture, and social themes.

Is MAK Vienna accessible for visitors with reduced mobility?

The museum offers step-free access to exhibition spaces, elevators between floors, and accessible restrooms.

Can I take photos inside the museum?

Photography for personal use is generally allowed, though some exhibitions may have specific restrictions.

Is there a café or place to eat at MAK?

Yes. The museum has an on-site café, and its central location places many restaurants and cafés within walking distance.

Is this the venue’s official website?

No. This website offers official tickets to the MAK – Austrian Museum of Applied Arts, but is not the venue’s official website.

Need more help?

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This website sells official tickets for this venue. Please note, however, that it is not the official website of the venue.

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